May 4, 2026
When “Professional” Isn’t Professional at All
Hiring a moving company is supposed to take stress off your plate, not add to it. You trust that the people you hire will show up on time, be prepared, and handle your belongings with care. That’s the expectation. The reality, in our case, looked very different.
We booked a moving company for an early start, 8 AM. That time mattered. Moving days are long, exhausting, and usually planned down to the hour. So when 8 came and went with no sign of anyone, it already set the tone. They didn’t show up until 9:15. No proper explanation, no sense of urgency, just late.
When they finally arrived, one of them smelled like alcohol. Not a faint smell, not something you could brush off, it was noticeable enough to make you question what kind of situation you were dealing with. Both looked completely unprepared, like they had just rolled out of bed and showed up. That’s not what anyone expects when they’re letting people into their home to handle everything they own.
The move itself wasn’t smooth either. It felt slow, disorganized, and at one point my husband ended up helping load the truck just to keep things moving. That alone says a lot. If you’re hiring professionals, you shouldn’t have to step in and do part of the job yourself.
To be fair, nothing was damaged. That’s the one positive. Our furniture made it from point A to point B without any issues. But being careful with belongings is the bare minimum. That doesn’t make up for everything else that went wrong.
This move happened about a year ago, and the post that brought all of this back up was recent.
What made the whole situation worse didn’t even happen on moving day. It happened afterward.
The owner made a post on social media, and when I responded with our experience, instead of addressing it, he started denying it. First, he claimed they never even moved us. Then the story changed. Suddenly, I was only saying these things because I “couldn’t afford” their services. After that, he switched again and said they never promise 8 AM start times, that it’s always 9 or 10.
Then came another claim, that our building’s elevator was down and that they had given us a deal because of it. That one didn’t even make sense. Our elevator was not down. Not for a minute. And if it had been, why would that result in a “deal” if it meant more work on their end?
At that point, it stopped being about the move and started being about accountability. Or more accurately, the complete lack of it.
Everyone makes mistakes. Being late happens. Things go wrong. But how someone handles it after the fact matters just as much as what happened in the moment. Owning it, apologizing, and moving on goes a long way. Changing the story multiple times, making excuses, and trying to shift blame does the opposite.
It turns one bad experience into something much worse.
The biggest takeaway from all of this is simple. Pay attention not just to how a business performs, but how they respond when something goes wrong. That tells you everything you need to know.
Because at the end of the day, professionalism isn’t just about getting the job done. It’s about showing up properly, taking responsibility, and treating people with respect. When that’s missing, it shows.
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